Jan, 11, 2021
To establish a certain level of relationship with the customer in the first meeting increases your chances to win that particular customer. To make this bonding possible is to ask the right questions to your customers and then listen to them for as long as they can speak. Remember, listening is always superior to talking. Just a few simple yet powerful questions and the customers can be yours forever. The reason why this works every time is because the customer believes that you actually care for their problem as you listen to them. This is one of the simple way to win a customer’s trust.
To ask the right question is to make the customer feel special as they relate and express their thoughts to us, this will help us optimize our results and provide them what they actually need as a product or service. For example, ask your prospect this question:
Do you know why people start networking business? In most of the cases the answer is going to be no. Even if it is a yes and they explain it to you, go ahead and ask certain question that makes them think twice before answering. This will put you in a place where all your customer can see in you the confidence you have for your product or service. Questions like, “what is your top most priority?”, “why do you think that should be at the top?”, “ why do you think it serves as an important element for you?” Make the customer understand new perspectives about their ventures. They start thinking the way you want them to think and make decisions the way you want them to.
There might be times when the customer isn’t really engaged in the conversation and fails to provide answers that you want to hear. This is common while dealing with customers. This happens when they are not interested or have certain kind of negativity towards your approach. There is a simple method to bring them back on track and develop interest by making them talk more. It all lies in the magic of the simple and powerful questions that you ask. These simple and powerful tools are called ‘bridges’. We use bridges to keep the customer talking which ultimately results in the customer taking active part in the conversation. Questions like, “meaning?”, “so then?”, “therefore?” make the customer talk a little extra per question. And when you keep asking these questions repeatedly, the customer ends up talking a lot that even they hadn’t thought about.
Knowing certain tips and tricks about customer engagement and developing a good bond with the customer takes practice and constant guidance. A mentor can help you tap into your inner potential, boost your sales and form positive customer bonds. This is where www.shrutiparmar.com has the tools and mentors to achieve your goals and make you the salesman your company needs.
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