What are the 5 best ways to get your customer service team to deliver their KPI and meet customer satisfaction too

1. They need to know customer satisfaction will help them meet KPI and not vice versa.

2. They need to know that technical knowledge about the process isn't going to help customer 'derive' value out of your product or service. Customers looks for results and not the process

3. Chatbots are only half a job done , CS teams still need to intervene to look into seamless service. There is every possibility of a link breaking down, internet not available or service queues being held up for long

4. When emails are being answered they need to be specific to things like 'Date and Time ' , otherwise it's just another email

5. Seeking for more and more information on every step and leaving Customer with no resolution will surely be a 100percent sucess formula for creating a word of mouth gone wrong !

#customerservice #customerexperience

Choose wisely. Enable your team to handle difficulties in customer experience.

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Authored by : Shayanti Roy, NABET and SQA recognized trainer, National Accredition Board of Education and Traiining), (Scottish Qualification Academy), POSH Expert and Behaviorial Consultant